Reviews

Reviews

The Hot Tub Store
4.9
Based on 84 reviews
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Mark Bower
Mark Bower
18:37 15 May 20
The Hot Tub Store just delivered and installed our new Hot Springs hot tub. We could not be any happier with the... experience from start to finish. Sarah was super accommodating when setting up a personal appointment to shop for the tub. She was very knowledgeable and shared all of the ins and outs of the available tubs. John, the owner, then did a site visit and provided some great recommendations in preparing the site for delivery. It was obvious he took pride in his business and had high expectations of his employees. The team he brought with him (Mark, Shane, and Mitch) to deliver and install the tub were friendly and professional throughout the process. Mark was very knowledgeable and took care in the installation of the electrical service, and was happy to answer my questions about the "guts" of the tub. Shane went above and beyond when he patiently walked us through the operation of the controls and how to regulate the tub chemicals (it is a salt water system). I would highly recommend purchasing your first or next tub from the folks at The Hot Tub Store. The pictures I have shared were immediately following installation, so please ignore my temporary steps.read more
Jennifer Fowler
Jennifer Fowler
21:57 18 Feb 20
Could not be more pleased with our Hot Spring Envoy hot tub! Sarah and Corbin were amazing with the set up of our new... spa! Thank you for all you have done for us! Patrick and Jennifer Turner Morgantown WVread more
Angie Smith
Angie Smith
20:38 10 Feb 20
We have dealt with several hot tub stores in the past but this one is now our go to store for all our hot tub needs. ... If you are in need of a hot tub or hot tub supplies this is the store to visit for they have a variety of tubs and accessories. We just bought a new hot tub from them last year and it was truly an enjoyable event. We dealt with Sarah, who is the nicest person you would ever want to meet, and she knows her hot tubs. The setup staff was quick & professional and took the time to explain all the features of the new spa. We felt like we made a new friend so if you stop by tell Sarah we sent you & tell her hi for us. We love our new hot tub!!read more
Wendy Livengood
Wendy Livengood
17:35 08 Feb 20
Shane and Sarah are absolutely great. Very helpful, nice and absolute joys to work with. They are very knowledgeable... We love our Aria hotub.read more
Larry Clifton
Larry Clifton
17:17 01 Oct 19
The Hot Tub Store employees are great. From the sales staff to the installation team all are very professional. We... recently bought our second hot tub from them and couldn’t be happier.read more
Kimberly Amori
Kimberly Amori
14:00 28 Sep 19
Really great experience. We found a hot tub that really worked for us. We looked at many, The sales woman knew her... stuff. She showed us all the features and options. Installers were amazing. Polite, knowledgable, and super helpful. Really went over all we needed to know. Love the hot tub!read more
Michael McCaffery
Michael McCaffery
11:14 28 Aug 19
The whole crew at The Hot Tub Store was incredible!....Sarah is very knowledgeable in offer excellent advice and... guidance in helping us to select the right tub for our use; the installation crew headed by Mark showed up on time and effected the installation without a hitch; and they folowed up with a one hour, onsite training session in educating us in the use and care of our beautiful new system. We were.are thrilled in every respect and I could not recommend The Hot Tub Store any more highly!read more
Terry Savage
Terry Savage
15:28 27 Aug 19
Carol and I had been thinking about getting a hot tub for a while. Stopped in to talk with Sarah and told her what we... had in mind. We looked at several different models in the showroom and decided on the Hot Springs Jetsetter. Great fit for Carol and I. Sarah was very informative and the installation team did a great job. The stereo speakers and lighting are the best!read more
K Schoenly
K Schoenly
21:00 26 Aug 19
Sarah is very knowledgeable and finds a tub to fit your needs, no pressure to purchase. If you are going to buy a hot... tub spend a little extra money and get the salt water, you don’t smell like chlorine your skin feels great. The set up team was very professional and made sure everything was perfect. I wish I would have purchased a hot tub years ago. I love it!!read more
Kenneth Michaels
Kenneth Michaels
11:15 29 Jul 19
My wife and I wanted a hot tub. Stopped in and Sarah was very knowledgeable and helped us alot with all the questions... we had. I also had install questions and Tobin came out and helped us with the electrical and other concerns we had. On install day Tobin and his team came out and were very professional and showed us how to operate our new Hot Springs hot tub. I stopped by with a water sample and as always Sarah and Tobin where there to answer my questions. They are a great company with great people.read more
Beverly Spiker
Beverly Spiker
18:26 12 Jul 19
I had a wonderful experience at the Hot Tub Store. I wanted to get a new hot tub, but needed something smaller than the... one I had before. Sarah showed me several options, even one I could see on the floor! She was very knowledgeable of all the hot tubs as well as payment options I had to chose from! The men who came to my home were very efficient! They even buried the new line they had to put in! Coby gave me a thorough lesson in how to maintain everything. I have been thrilled with my new hot tub! I would highly recommend The Hot Tub Store to anyone thinking of getting a hot tub!!!read more
Frank Richards
Frank Richards
16:00 11 Jul 19
Awesome customer service. My recent hot tub purchase made and delivered while I was out of town went flawlessly.
William Mitchell
William Mitchell
13:43 08 Jul 19
Very knowledgeable about the hot tub’s and Customer friendly. Highly recommend.
Pam Michaels
Pam Michaels
18:47 30 Jun 19
Our experience from day one with Sarah at the Hot Tub store has been a positive an pleasant one! Everyone is... knowledgeable and willing to help. After our purchase the set up team was great which included teaching on how to care for it. We also have ordered our supplies from The Hot Tub store at a great price with free shipping. How much better can u get!!read more
Amy Hebert
Amy Hebert
13:34 30 Jun 19
very helpful and friendly!
Ron Mcfarland
Ron Mcfarland
10:57 27 Jun 19
My recent purchase was my second hot tub, over the years, from the The Hot Tub Store. From inside sales, ... pre-delivery site walk through, installation and follow up questions; their experience shows. The team at the Hot Tub Store were on time, professional and know their business. I highly recommend the Hot Tub Store if you are considering buying a hot tub.read more
NLB Breen
NLB Breen
13:32 25 Jun 19
Friendly helpful staff. Our family recently purchased a new hot tub to replace an old one. Sarah helped us choose the... right one for our growing family. I highly recommend The Hot Tub store.read more
Connie Glotfelty
Connie Glotfelty
21:48 24 Jun 19
We love our new hot tub! So glad it uses salt water and not all the chlorine. The lights and speakers are really... cool, especially at night!!read more
David Boch
David Boch
02:23 06 Oct 18
Haven't bought a hot tub here, but they have been greatly helpful in winterizing my tub, answering general questions... about water quality, and helping solve problems. I buy all my spa chemicals here; their prices beat any discounted prices I have seen on the 'net.read more
Bernie Schwartz
Bernie Schwartz
12:19 21 Aug 18
The customer service was great! We were in a pinch to get a hot tub replaced on a rental home and everyone at the Hot... Tub Store was very accommodating to assisting us in getting a new one quickly.read more
David Fike
David Fike
15:11 17 Aug 18
Did an excellent job at fixing our hot tub. Very responsive, technician was on site to repair within a couple of... hours. cost was very reasonable.read more
Allison M
Allison M
21:11 18 Jun 18
The Hot Tub Store did an amazing job of helping us pick out a hot tub and installed it beautifully. They were excellent... at communicating throughout the entire process. We are very, very happy customers.read more
Sondra Buckel
Sondra Buckel
12:56 24 Apr 18
This is my second hot tub purchase from this store. My first was 17 years ago; yes, my first Hot Springs Spa... Jetsetter lasted that long. I had a wonderful experience then, and nothing has changed. Professional, knowledgeable, courteous, friendly service is what you can expect from The Hot Tub Store. Installation took no time at all, and every aspect of the hot tub operations was explained thoroughly. Thanks for offering a great product at a great price with fantastic service to back it up.read more
BJ Garlitz
BJ Garlitz
01:39 10 Feb 18
I purchased a used hot tub for my parent’s Christmas gift. The Hot Tub Store delivered it 2 days before the holiday,... while my parents were at work. When they got home it was clear to see this surprise was gonna be hard to top.....ever!!!!! Mark, Adam, Sam, and Coby did an awesome job on the installation. They were all so friendly and easy to deal with. Recommending them to everyone I know! Thanks for blowing this Christmas right out of water!read more
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